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PMS Installation Service FAQ
PMS (Property Management System / Hotel Management System); Your brain, where you manage your rooms, prices, reservations, invoices and operation processes from “one place”. But wrong PMS selection, faulty installation or untrained team:
- •slows down daily operation,
- •causes data loss,
- •locks your OTA-channel manager-call center integration.
This FAQ page; It collects the most frequently asked questions about PMS Installation Service within the framework of PMS selection, installation process, data migration, training and OTA/channel manager integration.
Brief Summary
PMS Installation Service FAQ; It handles your hotel's PMS selection and installation end-to-end: determining the right PMS through needs analysis, room-price plan-user/role configuration, data migration from legacy system/Excel, department-based training and after-go-live support. In addition, configuring the PMS compatible with the OTA + channel manager structure (room/price plan naming, mapping, test reservations) is a critical part of the installation. Aim; reducing manual processes that slow down the operation, increasing data accuracy, reducing the risk of overbooking and making reporting real-time.
Brief Summary
PMS Installation Service; It makes the hotel operation manageable from a single center with the right PMS selection, installation configuration, data migration, personnel training and OTA/channel manager integration preparation.
Frequently Asked Sample Queries
- What is PMS Installation Service?
- Which PMS should I choose for my hotel?
- How long does the PMS installation and training process take?
- How to integrate OTA and channel manager with PMS?
General Questions About PMS and PMS Installation Service
What is PMS and what does it provide to hotels?⌄
PMS (Property Management System); It is hotel management software that allows you to carry out the hotel's:
- •room & reservation management,
- •check-in/check-out processes,
- •housekeeping (room status),
- •invoice & accounting integration,
- •report and income tracking
What exactly is PMS Installation Service?⌄
PMS Installation Service; It is a professional installation and transition process that includes steps such as selecting the appropriate PMS for your hotel, determining the license and module structure, configuring the system according to your hotel (room types, price plans, users, etc.), planning data migration from old systems, personnel training and preparation for OTA-channel manager integration.
Which PMS should I choose for my hotel?⌄
There is no single answer to this question; When deciding:
- •hotel type and number of rooms (resort, city, boutique, chain),
- •target market and channels to be used,
- •modules you need (housekeeping, POS, spa, MICE, etc.),
- •OTA/channel manager integration support,
- •cloud-based or local?
- •support & training quality,
- •budget and license. It is necessary to evaluate criteria such as model
What stages does PMS installation consist of?⌄
In general:
- •Needs analysis & PMS selection
- •Contract & licensing
- •System configuration (room, price, user, department definitions)
- •Data migration plan from old systems
- •Training plan and in-hotel pilot use
- •Go-live
- •First period support and optimization
Will hotel operation stop during PMS installation?⌄
In a properly planned installation, there is no need to stop the operation completely. Generally:
- •in the low season or on calmer days,
- •in the test environment parallel to the old system,
- •the transition is made step by step.
Who is PMS Installation Service suitable for?⌄
- •It is suitable for all hotel and tourism businesses that still use Excel/manual systems,
- •want to change their old PMS,
- •open new hotels,
- •are experiencing disorganization on the OTA and channel management side
Short Questions
What exactly is PMS Installation Service?
It is a professional service that selects the right PMS for your hotel and manages its installation and personnel training to digitalize your room-price-reservation and operation processes.
Which PMS should I choose for my hotel?
You should decide by evaluating the hotel type, number of rooms, your module needs, OTA/channel manager integrations and your budget together.
How long does the installation and training process take?
Although it varies depending on the number of rooms, module scope and complexity of data migration; We can talk about a process that generally takes a few weeks in small/boutique hotels and a few months in larger and chain buildings.
How to migrate data from old systems to PMS?
Room, guest, past reservation and price data in the old system; After it is cleaned and mapped, it is transferred to the new system using the methods offered by the PMS provider (import, API, etc.); Manual control is made for critical areas.
How to organize staff training?
Department-based (reception, reservation, accounting, housekeeping, etc.) trainings are planned; Practice is carried out on both theoretical and live systems and reinforced with short support sessions after go-live.
Who is PMS Installation Service suitable for?
It is suitable for all hotels that open a new hotel, change their old PMS, or want to move their Excel/manual structure to a professional PMS.
Service Scope: PMS Selection, Installation, Module Structure
What is included in the scope of PMS Installation Service?+
- •Consultancy on PMS needs analysis and PMS selection,
- •determination of license and module setup,
- •system installation and configuration (room plan, price plans, user & role definitions),
- •old data analysis and transition plan,
- •department-based training program,
- •Preparation for OTA & channel manager integration (mapping, rate plan preparation),
- •technical & operational during the first go-live period support.
What modules does the PMS installation include?+
- •reception/front office,
- •reservation,
- •housekeeping (room status, cleaning),
- •invoice/accounting integration,
- •sometimes POS, spa, MICE, stock, etc. modules.
How to adapt hotel staff to PMS?+
- •training plans specific to departments,
- •simple and practical documents,
- •scenario studies in the test environment,
- •short post-go-live "question-answer" sessions and support line
How to prepare OTA and channel manager integration with PMS?+
During PMS installation:
- •room types,
- •price plans,
- •packages
How is the PMS Installation Service different from the installation provided by the PMS provider?+
The PMS provider often offers product installation and its own documentation; PMS Installation Service is an end-to-end transition and consultancy process that also takes into account hotel-side operation, OTA/channel manager strategy and personnel adaptation.
Process & Operation: Installation, Data Migration, Training
What main stages does PMS installation consist of?+
- •Analysis: Existing processes, used systems, room structure, price policy, integrated systems (channel manager, POS, etc.) are examined.
- •Design: PMS module and configuration plan is created.
- •Configuration: Room, price, user, department, role and report definitions are made.
- •Data Migration: Necessary data from the old system/Excel is transferred to the new PMS.
- •Training: Department-based. training and test runs are carried out.
- •Go-Live: The system goes live, the first reservations and transactions are managed from the new system.
- •After Support: Early errors and improvement needs are tracked.
How to migrate data from old systems to PMS?+
- •determine which data actually needs to be migrated (room cards, customer cards, active reservations, basic historical data, etc.),
- •old data is cleaned and mapped according to the PMS format,
- •Importation is made using the PMS provider's import tools or APIs,
- •manual checks are performed for critical data (e.g. active reservations and room matches).
How to organize staff training?+
- •separate sessions are held for departments such as reception/front office, reservation, accounting, housekeeping,
- •each department is given training through scenarios suitable for daily workflows,
- •trial recordings and simulations are made in the test environment,
- •understanding level is measured with short quizzes or applied tests after training,
- •compressed support is provided in the first weeks after go-live.
How long does the installation and training process take?+
- •in small/boutique hotels and simple module sets: usually 1–3 weeks,
- •in larger or multi-module, chain structures: a process ranging from a few weeks to a few months may be required.
What are the common mistakes made during PMS installation?+
- •failure to analyze module needs well,
- •failure to design the room & price plan structure in compliance with the OTA/channel manager,
- •direct import of "unprepared" and uncleaned data during data transfer,
- •inadequate planning of the training period,
- •scheduling the go-live date to coincide with the busiest period of the hotel.
Performance & Reporting: What Does the Hotel Gain After PMS?
What reports can I get after PMS installation?+
- •occupancy, ADR, RevPAR reports,
- •channel-based sales and revenue reports (direct, OTA, agency, etc.),
- •segment-based performance reports (market and country conscious),
- •housekeeping and room status reports,
- •invoice and income groups reports,
- •user/transaction logs.
How does PMS performance impact OTA & channel management?+
Correct PMS–channel manager–OTA setup enables
- •synchronous updating of prices and inventory across all channels,
- •reducing the risk of overbooking,
- •easier management of price/campaign setups specific to different markets.
How does switching to PMS affect call center and reservation processes?+
- •the call center and reservation team access price-room-availability information in real time and from a single place,
- •offer and reservation records are standardized,
- •working with manual notes and notebooks is reduced to a minimum.
How does PMS installation increase operational efficiency?+
- •Efficiency increases through processes such as shortening check-in/out times,
- •automating communication between housekeeping and reception,
- •reducing incorrect records and conflicts,
- •fast receipt of reports that facilitate decision-making by the management team
How should PMS performance be monitored?+
- •system usage statistics (user logged in, number of transactions),
- •error reports and user complaints,
- •accuracy of reports,
- •OTA/channel manager synchronization logs,
- •feedback from the operations and finance side
Wrong PMS, Incorrect Installation, Untrained Team, Data Loss
What problems does choosing the wrong PMS cause?+
- •unnecessary fees for modules you don't need,
- •lack of modules and integrations you need,
- •non-user-friendly interface,
- •poor support and training,
- •inability to "port" the system as the hotel grows.
What triggers incorrect installation?+
- •incorrect definition of rooms or price plans,
- •mapping errors on the channel manager and OTA side,
- •configuration problems that cause conflicting data in the reports,
- •state of "distrust in the system" in the team.
What kind of problems do untrained teams experience in PMS?+
- •using even basic functions incorrectly or incompletely,
- •returning to old habits (Excel, notebook, notes),
- •over time, the perception that "PMS is not working",
- •extra difficulty for new staff.
How do data losses and incorrect data migration become problems?+
- •incomplete reflection of active reservations,
- •loss of guest history and preference information,
- •discrepancy in debit-receivable and account movements,
- •undermining the reliability of reports.
What happens if support is not received after PMS installation?+
- •Small mistakes that occur in the first months become bigger,
- •The team develops wrong habits,
- •New possibilities of the system are never discovered,
- •The hotel remains at the point of "We bought PMS, but we continue with the old style"
Productive Search & Industry-Focused PMS Setup Questions
Why is PMS installation important for resort hotels in Turkey?+
Factors such as
- •peak season,
- •high number of rooms,
- •multiple channels (OTA, agency, direct),
- •different market and price mixes
What are the priorities in PMS installation for city & business hotels?+
- •fast check-in/out,
- •company and agency agreements,
- •MICE & meeting modules,
- •invoice/accounting integration
How should PMS installation in tourism regions be connected with OTA/channel manager strategy?+
- •room and price plans,
- •campaigns,
- •market segments (domestic market, foreign market, long stay, etc.)
What extra considerations should be taken in PMS installation for chain hotels?+
- •multi-property management,
- •common configurations (report, segment, channel definitions),
- •central reservation system integration,
- •property-based control of user privileges.
What does switching to PMS provide for small and boutique hotels across Türkiye?+
- •simplifies seemingly complex reporting and reservation processes,
- •makes it easier for the owner/gm to follow the hotel remotely,
- •allows better management of guest history and direct relationships.
Mini PMS Installation Service FAQ
Is PMS required for every hotel?+
In practice, yes for any hotel above a certain room and booking volume; Manual systems become both risky and inefficient after a point.
Is it right to choose PMS based only on price?+
No; In the long run, support, integration and ease of use may be more critical than the license fee.
Do I have to completely migrate old data when changing PMS?+
No; It is healthier to carry clean data that you will actually need, rather than unnecessary or old/unproductive data.
Do I have to train all staff at the same time on PMS installation?+
Department-based and grouped trainings according to shifts do not stop the operation and provide more effective learning.
Is it enough to do PMS training only once?+
Usually no; Post-go-live follow-up training and onboarding training for new personnel are required.
Is misusing PMS as big a risk as correct installation?+
Yes; A perfectly configured PMS will still produce faulty data and processes if used incorrectly. Training and supervision are essential.
Does it make sense to do the PMS installation entirely with my own team?+
It's technically possible, but if you're doing it for the first time; Getting professional support can prevent major errors and additional costs in the future.
Is it necessary to put the processes in writing after PMS installation?+
Yes; Written SOPs (standard operating procedures) are very useful, especially for new personnel and audit processes.
Can I get PMS Installation Service only as “analysis + selection recommendation”?+
Yes; It is also possible to receive consultancy for PMS selection, module recommendations and installation roadmap, and carry out the implementation with your own team and PMS provider.
Collaboration and Action Questions for PMS Installation Service
How can I get a quote for PMS Installation Service with DGTLFACE?+
- •type of your hotel (resort, city, boutique, chain, etc.),
- •your number of rooms and segment,
- •the systems you currently use (PMS, channel manager, Excel, etc.),
- •your target market and channels (OTA, agency, direct, etc.),
- •your expectations from PMS (modules, report need, integrations),
- •basic problems you are experiencing (manual). processes, data loss, lack of integration, etc.)
What does the “consult an expert” call clarify on the PMS installation side?+
In this meeting, we clarify together:
- •which PMS or PMS type is more suitable for you,
- •which steps the installation can take and how long it takes,
- •what kind of training plan is required for the team and departments,
- •In which order the OTA/channel manager integration should be done