DGTLFACE is a multi-channel operations partner providing reservation management, after-sales support, message handling, and performance analysis for hotels and brands. We professionally manage all guest and customer communications across phone, WhatsApp, Instagram DM, web chat, and other channels. Our goal is not just to answer calls, but to build a call center architecture that captures sales opportunities, increases satisfaction, manages complaints, and delivers measurable, reportable results. With our 4-language structure (TR–EN–DE–RU), we create a strong advantage for hotels and tourism brands in international guest communication.
DGTLFACE is a multi-channel operations partner providing reservation management, after-sales support, message handling, and performance analysis for hotels and brands. We professionally manage all guest and customer communications across phone, WhatsApp, Instagram DM, web chat, and other channels. Our goal is not just to answer calls, but to build a call center architecture that captures sales opportunities, increases satisfaction, manages complaints, and delivers measurable, reportable results. With our 4-language structure (TR–EN–DE–RU), we create a strong advantage for hotels and tourism brands in international guest communication.1
Summary
DGTLFACE provides 4-language, multi-channel call center services for hotels and brands. By managing phone, WhatsApp, Instagram DM, web chat, and OTA messages from a single hub, it professionally handles reservations, after-sales support, and messaging operations. With PMS–OTA integration and performance reporting, it transforms the call center from a cost item into a measurable investment in sales and customer satisfaction.
A call center is no longer just a phone line; it is a multi-channel customer and guest communication hub. For DGTLFACE, a call center means: 4-language inbound & outbound call management, reservation and sales support lines, social media message & comment management, WhatsApp, web chat, and OTA message handling, after-sales support processes, and performance analysis with KPI tracking — all under one roof. Topics such as “what is a multilingual call center service, call center management for hotels, reservation sales support lines, multi-channel customer management” are addressed with operational, technological, reporting, and training dimensions.
In tourism and hospitality, the call center is the final link of digital marketing and the guest’s live point of contact. DGTLFACE professionally manages processes for hotels such as:
For needs like “hotel call center, tourism call center, resort customer support, hotel reservation support line”, we build a model focused on sales, guest satisfaction, and operational efficiency — transforming digital demand into real reservations and measurable satisfaction.
Today’s guests communicate not only by phone, but also via WhatsApp, Instagram DM, Facebook messages, web chat, and OTA messaging panels. DGTLFACE unifies all these channels into a centralized multi-channel communication structure:
All channels are tracked on a single screen and measured with KPIs such as SLA (response time), resolution rate, and sales contribution. This completes the puzzle of “social media message management call center, WhatsApp support center, multi-channel customer service”.
Call center performance should be measured with clear data, not subjective impressions like “we had many calls today.” DGTLFACE tracks call center operations through:
Topics such as “how to measure call center performance, inbound/outbound performance reports, hotel call center KPIs, multi-channel performance measurement, call center dashboards” are solved in an integrated way with performance analysis and Looker Studio. Our goal is to transform the call center from a cost center into a measurable investment in sales and satisfaction.
Especially for hotels, responding to guests in their own language has a direct impact on trust and satisfaction. DGTLFACE’s 4-language call center model provides professional communication in Turkish, English, German, and Russian — delivering a global-standard guest experience across direct reservations, OTA calls, and social media & messaging channels.
What call center agents say directly affects sales outcomes. DGTLFACE designs scripts and conversation flows for scenarios such as call greetings, reservation closing, campaign explanations, and complaint handling. These scripts are continuously updated based on performance data, reinforced through training, and help increase reservation and sales rates.
When DMs, comments, and messages from social media are not integrated into call center workflows, significant opportunities are lost. DGTLFACE aligns SMM and call center teams within the same flow — systematically recording, tracking, and reporting all requests from Instagram DM, WhatsApp, and web chat. This transforms social media into a true sales and customer service channel.
A professional call center stands not only on systems, but also on human quality. DGTLFACE continuously improves team performance through call recording reviews, quality evaluation frameworks, regular feedback, and training sessions. Integrated with KPIs, this ensures both numerical performance and quality scores are visible in the same dashboard.
This information is compiled from DGTLFACE’s internal documentation and operational models related to call center services, hotel reservation management, and tourism-focused communication processes.
