Hotel PMS Setup – Digitize Your Operations and Reservation Workflows

Q: Do you only work with Elektraweb, or do you support other PMS systems as well?

We have strong expertise in Elektraweb, but we can also work with other PMS solutions depending on the project. What matters is selecting the right system for your needs and executing setup + training correctly.

Q: We already have a PMS—do we have to replace it completely?

Not always. First, we analyze your current PMS: - Are there configuration issues? - Is there a training gap? - Or is the system truly insufficient? If optimization is enough, we prefer improving the existing system. If a change is needed, we manage it as a planned migration project.

Q: How do we start a PMS setup project with DGTLFACE?

Our standard flow: - Hotel and current-process analysis - Clarifying PMS and module scope - Project plan (timeline, responsibilities, integrations) - Setup and configuration - Training and go-live - Early-stage close follow-up and optimization - Ongoing support, maintenance, and reporting We document every step and share progress transparently with you.

With DGTLFACE’s PMS setup and support services, we act as a technology partner that moves your hotel’s front desk, reservations, housekeeping, revenue management, and reporting into a single digital backbone. Especially across hotel management systems like Elektraweb, we provide an end-to-end setup and support model covering Elektraweb setup, hotel PMS training, PMS support services, hotel operations systems, and reservation software. The goal is to move away from Excel sheets, notebooks, independent tools, and fragmented workflows and build a fast, error-resistant, and reportable operation.

What Is a PMS and Why Is It So Critical in Hotel Operations?

“What is PMS setup, and what does a hotel operations system do?” The answer is simple: The PMS is the brain of your hotel. A correctly implemented PMS system:

Centralizes all room and reservation data,
Standardizes check-in/check-out, room status, revenue, and collection workflows,
Works integrated with OTAs, channel management, and the call center,
Generates clear reports and decision support for management,
Minimizes errors, overbooking, and revenue leakage risks.

For needs like “PMS solutions for tourism businesses” and “PMS hotel operations integration”, DGTLFACE works not as a team that only installs software, but as a team that correctly maps real business processes into the PMS.

Summary

DGTLFACE provides setup, module configuration, training, and ongoing support for Elektraweb and other PMS systems. Reservation workflows, room & rate management, housekeeping, billing, and reporting are implemented in the PMS according to your hotel’s structure. With PMS–OTA–Channel Manager integrations, rates and inventory are managed from a single source of truth; front desk and reservations teams are strengthened through training, operations become faster, and reliable real-time management reports are produced.

How Is PMS Setup Done? Step-by-Step Process

“How do you set up a PMS?” is not only a technical installation question—it’s directly tied to how the hotel operates. DGTLFACE manages the process through these steps:

Analysis and needs assessment,
PMS module setup and configuration,
How the PMS reservation flow works

Elektraweb Setup and PMS Training Guide

For many hotels across Türkiye and the Mediterranean region, Elektraweb has become a standard PMS choice. DGTLFACE works with a specialized team for Elektraweb setup and training.

Integration of PMS with OTAs, Channel Management, and Rate Management

A PMS is strong on its own—but it becomes a true hotel digital backbone when integrated with OTAs and channel management. In areas like multi-OTA PMS integrations, PMS rate management, and channel synchronization, DGTLFACE:

Integrates the PMS with the channel manager and OTA connections via OTA integration and channel management.
Ensures room and rate inventory is managed from a single center,
Maps rate management rules and minimum/maximum stay controls into the PMS,
Implements checks that minimize risks such as wrong rates, missing stock, and overbooking.

“PMS rate management, tourism pricing management, PMS channel synchronization” are key parts of this integration.

PMS Performance Reporting and Visibility for Management

It’s not enough for a system to work—you also need to know how it works. In PMS performance reporting, DGTLFACE:

Extracts data such as occupancy, revenue, RevPAR, and channel performance from the PMS,
Reports by segment, market, room type, and channel,
Combines PMS data with other digital data (web, ads, call center) in a single dashboard via Looker Studio,
Provides management with clear, actionable dashboards.

This turns the PMS from an “operations tool” into a decision-support system.

DGTLFACE PMS Setup & Support Service Details

The first step in PMS setup is understanding your hotel and current workflows. DGTLFACE analyzes:

Hotel type (city, resort, boutique, villa),
Room count, segments, and revenue streams,
Existing tools (Excel, legacy PMS, OTA connections, accounting),
User profiles (front desk, reservations, management, sales, etc.).

This analysis clarifies which PMS modules will go live, priorities, and key project milestones.

During PMS module setup, we correctly define in the system:

Room types, pricing structures, seasons and periods,
Rate policies (BAR, packages, campaigns),
Segment, market, and channel definitions,
User permissions and department-based role setup.

The goal is not a system that “kind of works,” but one that works correctly from day one.

One of the core setup stages is answering “How does the PMS reservation flow work?” through real scenarios:

How direct bookings (phone, email, WhatsApp, web form) are recorded,
How OTA reservations land in the PMS,
Change, cancellation, and no-show workflows,
Room/concept change scenarios,
Front office vs. reservations responsibility split.

DGTLFACE documents this flow based on your real operations and ensures the entire team follows the same standard.

Setting up server and access configurations,
Defining hotel core information,
Entering room plans, rate templates, and date periods,
Defining user roles and permission levels.

For needs like “Elektraweb Antalya” and “Elektraweb expert support”, a team with strong system and regional knowledge comes into play.

Why PMS Setup & Support with DGTLFACE?

Not Just Software: Operations + Sales + Digital Perspective

DGTLFACE doesn’t see the PMS as just a “program.” We build a PMS architecture integrated with:

Operations (front desk, housekeeping, management),
Sales and revenue management,
OTA and channel management,
Call center & reservation line,
Digital marketing SEM SEO services

This makes your PMS the single source of truth across sales and operations.

Antalya-Based Expertise in Elektraweb and Tourism PMS Projects

Searches like “PMS setup Antalya, Elektraweb Antalya, PMS training Türkiye, tourism PMS support Antalya” reflect the need for a team that understands both the region and tourism operations. DGTLFACE offers:

Long-term experience with Elektraweb and other PMS systems,
Hands-on work in hotels and resorts across Antalya and nearby regions,
Setup and training experience for both chain and independent hotel types.

You don’t just set up software—you set it up with a partner who understands your hotel and your region.

Post-Go-Live Support That Doesn’t Leave You Alone

In many PMS projects, the biggest issue is weak support after go-live. DGTLFACE:

Works with a close follow-up model for a defined period after launch,
Fixes issues and gaps intensively in the early stage,
Then keeps the PMS stable through maintenance and support and reporting lines.

The real value appears not when the project “ends,” but when the system fully settles.

Micro Layer

PMS Setup How Is It Done? (Roadmap Summary)

Analyze the hotel and current workflows
Select a PMS (or optimize the existing one)
Configure rooms, rates, channels, users, and modules
PMS–OTA–channel manager integration
Training and go-live plan
Early-stage close follow-up and improvements
Periodic checks, training refreshers, and reporting

DGTLFACE turns this roadmap into a project plan and shares it with you.

Elektraweb Training Guide How Should It Be Designed?

Daily operations scenarios for front desk
Channel & rate management scenarios for the reservations team
Reporting and analysis training for management
Short onboarding trainings for new hires
A video training library if needed

This makes an “Elektraweb training guide” not a one-off event, but a reusable resource.

PMS Module Setup What Should You Watch Out For?

Don’t bloat the system by activating modules you won’t use,
Design frequently used modules to be simple and clear,
Assign user permissions carefully by department,
Think about reporting needs from the very beginning.

DGTLFACE configures modules not with an “everything on” mindset, but based on your actual needs.

PMS Reservation Flow How Does It Work?

Standardize how requests from web, OTA, call center, WhatsApp are entered into the PMS,
Define clear flows for overbooking, date changes, and cancellations,
Ensure rate differences and campaign rules are defined inside the PMS,
Make front desk and reservations teams work from the same single reservation truth

The answer to “How does the PMS reservation flow work?” is: well-defined process maps reinforced through training and consistent habits.

DGTLFACE Hakkında Questions

Do you only work with Elektraweb, or do you support other PMS systems as well?

We have strong expertise in Elektraweb, but we can also work with other PMS solutions depending on the project. What matters is selecting the right system for your needs and executing setup + training correctly.

We already have a PMS—do we have to replace it completely?

Not always. First, we analyze your current PMS:

Are there configuration issues?
Is there a training gap?
Or is the system truly insufficient?

If optimization is enough, we prefer improving the existing system. If a change is needed, we manage it as a planned migration project.

How long does a PMS setup take?

It depends on hotel size, room count, module scope, integration needs, and team availability. It can be shorter for a small boutique hotel and longer for a large resort. After the initial analysis, we provide a clear timeline.

Is PMS training only for the front desk, or for other departments too?

The front desk is critical, but it’s not the only user. Reservations, sales, management, and sometimes finance/accounting also use the PMS. We plan training by role and create a program that makes each team’s day-to-day work easier.

How do we start a PMS setup project with DGTLFACE?

Our standard flow:

Hotel and current-process analysis
Clarifying PMS and module scope
Project plan (timeline, responsibilities, integrations)
Setup and configuration
Training and go-live
Early-stage close follow-up and optimization
Ongoing support, maintenance, and reporting

We document every step and share progress transparently with you.

This information is compiled from DGTLFACE’s internal documentation and field experience related to PMS setup & training processes, and integration projects with Elektraweb and hotel management software.